Refund and Return Policy
Refund and Return Policy
Effective Date: 15.07.2025
Last Updated: 15.07.2025
We want you to love your purchase. If you are not satisfied, here’s our return and refund policy:
1. Return Eligibility
- Returns must be requested within 7 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Non-returnable items: Gift cards, downloadable software, personal care products (if opened), customized items.
2. How to Request a Return
Email us at info@prendacreations.com with your order number and reason for return. We’ll guide you through the return process.
3. Refunds
- Once we receive and inspect your return, we’ll issue a refund within 5–7 business days.
- Refunds will be made to the original method of payment.
4. Exchange Policy
- Exchanges are allowed for damaged or defective items only. Contact us within 48 hours of receiving the item.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.